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FAQ's & Shipping

RETURNS

*There are NO refunds on FREE PLUS SHIPPING items*

Our refund policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange

To be eligible for a return, your item must be unused and in the same condition that you received it

It must also be in the original packaging

WHEN WILL I RECEIVE MY ITEM(S)?

T-Shirts and apparel items should be received within 1-2 weeks of your order date. This may be a little longer for international delivery

For other specialty and giveaway items, please allow up to 4-6 weeks
delivery time as they may be shipping from other countries

WHERE ARE MY ITEMS COMING FROM?

Although our fulfillment house is located in America, some of our specialty items are located in other countries such as Australia, Germany, United Kingdom and China


WILL MY ITEMS BE SENT IN ONE PACKAGE?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping

Please keep this in mind when receiving deliveries

Please be patient while we process and ship your orders

GENERAL STORE ITEMS

  • When Will You Ship My Items?
  • All items are subject to a handling period before they are dispatched
  • 99% of orders leave the warehouse within 3-5 days of payment
  • We will notify you by email when your items have been shipped
  • We ship with a USPS tracking number
  • Shipping takes up to 2 - 4 weeks for US orders
  • Shipping takes up to 4 - 6 weeks for International orders

EXPRESS SHIPPING WORLDWIDE FOR SHOES, TOTE BAGS, PILLOW CASES, BACKPACKS

  • 10-15 Days

CUSTOMIZED PRINT ON DEMAND ITEMS

Shoes, Tote Bags, Pillow Cases, Backpacks

Being “Custom” or “Print on Demand” products, these products take time to process, print and ship to them.

Pillow Covers

  • Production Time: 2-4 Days
  • US, UK, CA, AUS Delivery Time Estimates: 10-25 Days (EMS With Destination Tracking)
  • US, UK, CA, AUS pillow orders that have not arrived within 45 days of order processing are eligible for refunds or free reshipment.
  • International Delivery Time Estimates: 2-4 Weeks (China Post Does Not Include Final Destination Tracking)
  • International pillow orders that have not arrived within 60 days of order processing are eligible for refunds or free reshipment.

Cloth Tote Bags

  • Production Time: 2-4 Days
  • US, UK, CA, AUS Delivery Time Estimates: 10-25 Days (EMS With Destination Tracking)
  • US, UK, CA, AUS cloth tote orders that have not arrived within 45 days of order processing are eligible for refunds or free reshipment.
International Delivery Time Estimates: 2-4 Weeks (China Post Does Not Include Final Destination Tracking)
  • International cloth tote orders that have not arrived within 60 days of order processing are eligible for refunds or free reshipment.

Crew Socks

  • Production Time: 2-4 Days
  • US, UK, CA, AUS Delivery Time Estimates: 10-25 Days (EMS With Destination Tracking)
  • US, UK, CA, AUS crew sock orders that have not arrived within 45 days of order processing are eligible for refunds or free reshipment.
  • International Delivery Time Estimates: 2-4 Weeks (China Post Does Not Include Final Destination Tracking)
  • International crew sock orders that have not arrived within 60 days of order processing are eligible for refunds or free reshipment.

Leather Tote Bags and Handbags

  • Production Time: 4-6 Days
  • US, UK, CA, AUS Delivery Time Estimates: 10-25 Days (EMS With Destination Tracking)
  • US, UK, CA, AUS bag orders that have not arrived within 45 days of order processing are eligible for refunds or free reshipment. Learn more here.
  • Other International Delivery Time Estimates: 2-4 Weeks (China Post Does Not Include Final Destination Tracking)
  • Other international bag orders that have not arrived within 60 days of order processing are eligible for refunds or free reshipment.

Canvas Saddle Bags

  • Production Time: 5-7 Days
  • US, UK, CA, AUS Delivery Time Estimates: 10-25 Days (EMS With Destination Tracking)
  • US, UK, CA, AUS bag orders that have not arrived within 45 days of order processing are eligible for refunds or free reshipment.
  • Other International Delivery Time Estimates: 2-4 Weeks (China Post Does Not Include Final Destination Tracking)
  • Other international bag orders that have not arrived within 60 days of order processing are eligible for refunds or free reshipment.

Canvas Shoes

  • Production Time: 5-7 Days
  • US, UK, CA, AUS Delivery Time Estimates: 10-25 Days (EMS With Destination Tracking)
  • US, UK, CA, AUS bag orders that have not arrived within 45 days of order processing are eligible for refunds or free reshipment.
  • Other International Delivery Time Estimates: 2-4 Weeks (China Post Does Not Include Final Destination Tracking)
  • Other International shoe orders that have not arrived within 60 days of order processing are eligible for refunds or free reshipment.

Premium Suede Boots

  • Production Time: 5-7 Days
  • US, UK, CA, AUS Delivery Time Estimates: 10-25 Days (EMS With Destination Tracking)
  • US, UK, CA, AUS bag orders that have not arrived within 45 days of order processing are eligible for refunds or free reshipment.
  • Other International Delivery Time Estimates: 2-4 Weeks (China Post Does Not Include Final Destination Tracking)
  • Other International shoe orders that have not arrived within 60 days of order processing are eligible for refunds or free reshipment.

Sneakers

  • Production Time: 5-7 Days
  • US, UK, CA, AUS Delivery Time Estimates: 10-25 Days (EMS With Destination Tracking)
  • US, UK, CA, AUS bag orders that have not arrived within 45 days of order processing are eligible for refunds or free reshipment.
  • Other International Delivery Time Estimates: 2-4 Weeks (China Post Does Not Include Final Destination Tracking)
  • Other International shoe orders that have not arrived within 60 days of order processing are eligible for refunds or free reshipment.

Flip Flops

  • Production Time: 5-7 Days
  • US, UK, CA, AUS Delivery Time Estimates: 10-25 Days (EMS With Destination Tracking)
  • US, UK, CA, AUS bag orders that have not arrived within 45 days of order processing are eligible for refunds or free reshipment.
  • Other International Delivery Time Estimates: 2-4 Weeks (China Post Does Not Include Final Destination Tracking)
  • Other International shoe orders that have not arrived within 60 days of order processing are eligible for refunds or free reshipment.

Women's Casual Shoes

  • Production Time: 5-7 Days
  • US, UK, CA, AUS Delivery Time Estimates: 10-25 Days (EMS With Destination Tracking)
  • US, UK, CA, AUS bag orders that have not arrived within 45 days of order processing are eligible for refunds or free reshipment.
  • Other International Delivery Time Estimates: 2-4 Weeks (China Post Does Not Include Final Destination Tracking)
  • Other International shoe orders that have not arrived within 60 days of order processing are eligible for refunds or free reshipment.

Premium Slipons

  • Production Time: 5-7 Days
  • US, UK, CA, AUS Delivery Time Estimates: 10-25 Days (EMS With Destination Tracking)
  • US, UK, CA, AUS bag orders that have not arrived within 45 days of order processing are eligible for refunds or free reshipment.
  • Other International Delivery Time Estimates: 2-4 Weeks (China Post Does Not Include Final Destination Tracking)
  • Other International shoe orders that have not arrived within 60 days of order processing are eligible for refunds or free reshipment.

TSHIRTS, HOODIES, MUGS, CELLPHONE COVERS

US Domestic Orders

  • We use UPS Mail Innovations. The package is delivered to your door by USPS.
  • You will get your packages in an average of 5 days. 
  • You will also receive notification and tracking information when their order has shipped

International Orders

  • We use Asendia USA. Asendia uses a service called International Priority Airmail (“IPA”). 
  • IPA travels by air then as priority in-country. 
  • The average transit time is 9-13 Days and this service is available throughout the world. 
  • Your customer will also receive notification and tracking information when their order has shipped.

Processing Times

  • During off-peak months orders are processed within 5-6 business days and ready for shipping. 
  • During peak seasonal months, orders are processed within 9-12 business days and ready for shipping.

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